Shipping Policy – OralFloraCare

OralFloraCare is operated by SkyTrail E-Commerce LLC, a limited liability company organized under the laws of the State of Wyoming, with its principal place of business at 30 N Gould St Ste R, Sheridan, WY 82801. This Shipping Policy governs all orders placed through www.oralfloracare.com and applies to all customers regardless of location. By placing an order, you agree to the terms of this Shipping Policy, which is incorporated into and forms a part of our Terms and Conditions.

1. Overview

We are committed to processing and shipping your order promptly and to keeping you informed throughout the delivery process. Please read this Policy carefully before placing your order.

2. Shipping and Handling Fee

When you begin your oral wellness journey through our Wellness Journey Offer, a flat shipping and handling fee of $9.95 applies to your first supply shipment, regardless of the supply plan you select (30-Day, 90-Day, or 180-Day Oral Wellness Supply). This fee covers the cost of order processing, packaging, and standard domestic shipping for your first supply.

For all subsequent shipments under your active subscription, free standard shipping is included at no additional charge. The applicable shipping terms for each supply plan are:

• 30-Day Oral Wellness Supply: Free standard shipping on all recurring shipments.
• 90-Day Oral Wellness Supply: Free standard shipping on all recurring shipments.
• 180-Day Oral Wellness Supply: Free express shipping on all recurring shipments.

Shipping and handling fees paid are non-refundable under all circumstances, including order cancellations made after the order has been dispatched.

3. Order Processing Time

Orders are processed on business days, Monday through Friday, excluding federal holidays. Processing includes order verification, payment authorization, quality check, and packaging.

• Standard processing time: one (1) to two (2) business days from the date your order is placed and payment is confirmed.
• Orders placed after 12:00 PM Eastern Time on a business day are treated as received the following business day for processing purposes.
• Orders placed on weekends or federal holidays will begin processing on the next business day.

You will receive an order confirmation email at the email address you provided at checkout once your order is placed. A separate shipping confirmation email containing your tracking number will be sent once your order has been dispatched from our fulfillment center.

4. Shipping Methods and Delivery Timeframes

4.1 Domestic Shipping (United States)

All orders are shipped to addresses within the contiguous United States, Alaska, Hawaii, and U.S. territories. We ship via USPS, UPS, FedEx, or equivalent nationally recognized carriers, at our discretion based on your delivery location and supply plan.

Estimated delivery timeframes from the date of dispatch are:

• Standard Shipping (30-Day and 90-Day Supply plans): five (5) to ten (10) business days.
• Express Shipping (180-Day Supply plan): three (3) to five (5) business days.

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to carrier capacity, weather events, natural disasters, carrier delays, remote delivery locations, or other circumstances beyond our control. We are not responsible for delays caused by the shipping carrier once your order has been dispatched.

4.2 International Shipping

At this time, we ship to addresses within the United States only, including U.S. territories and APO/FPO military addresses. We do not currently offer international shipping outside of the United States. If you attempt to place an order with a non-U.S. delivery address, your order may be cancelled and your payment refunded.

We reserve the right to expand our shipping destinations at a future date. Any changes to international shipping availability will be reflected in an updated version of this Policy.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s tracking portal. You can use this tracking number to monitor the status of your delivery in real time.

If you have not received a shipping confirmation email within three (3) business days of placing your order, please check your spam or junk mail folder before contacting us. If you still cannot locate your confirmation, contact our Customer Service team at 1-386-456-3498 or support@oralfloracare.com and we will investigate promptly.

Please note that tracking information may take up to twenty-four (24) hours after your shipping confirmation email to update in the carrier’s system. This is a carrier-side delay and does not indicate a problem with your shipment.

6. Delivery Address Accuracy

You are solely responsible for providing a complete, accurate, and deliverable delivery address at the time of checkout. We are not responsible for orders shipped to an incorrect, incomplete, or undeliverable address provided by you.

If an order is returned to our fulfillment center due to an undeliverable address, incorrect address, or failed delivery attempt, we will contact you at the email address on file to arrange reshipment. Reshipment to a corrected address will be subject to an additional shipping fee. If you do not respond within ten (10) business days of our notification, your order may be cancelled without refund of the original shipping and handling fee.

Address changes cannot be made after an order has been dispatched. If you need to update a delivery address for a future subscription shipment, please contact Customer Service at least three (3) business days before your next scheduled ship date.

7. Lost, Stolen, or Damaged Shipments

7.1 Lost Shipments

If your tracking information shows no movement for more than five (5) consecutive business days, or if your order has not arrived within fifteen (15) business days of your dispatch confirmation, please contact our Customer Service team at 1-386-456-3498 or support@oralfloracare.com. We will open an investigation with the carrier on your behalf. If the shipment is confirmed lost by the carrier, we will, at our sole discretion, reship your order at no additional charge or issue a full refund.

7.2 Stolen or Missing After Confirmed Delivery

If the carrier’s tracking information confirms delivery but you have not received your package, we recommend you first: (a) check with household members, neighbors, and building management; (b) check any secure delivery locations such as a mailroom or package locker; and (c) verify the delivery address on your order confirmation matches your intended address. If the package remains unlocated after these steps, contact us at support@oralfloracare.com or 1-386-456-3498. We will review the carrier’s delivery confirmation on a case-by-case basis. We are not liable for packages confirmed delivered by the carrier to the address provided at checkout.

7.3 Damaged on Arrival

If your order arrives visibly damaged, please contact Customer Service within five (5) business days of delivery at 1-386-456-3498 or support@oralfloracare.com. Retain the product and all original packaging, as we may request photographs of the damage to process your claim. Upon verification, we will arrange a replacement shipment or issue a refund at no cost to you.

8. Returns Address

All product returns must be sent to our fulfillment center only. Do not return products to our corporate address. Returns sent to any address other than the address below will not be processed and no refund will be issued.

You must obtain an RMA number before shipping any return. Contact Customer Service at the details in Section 13 to request your RMA number. Write the RMA number clearly on the outside of your package before shipping.

Returns Department, OralFloraCare
19655 East 35th Drive, Suite 100
Aurora, CO 80011

For full return, refund, and cancellation procedures, please refer to our Return, Refund, and Cancellation Policy available on our Website.

9. Subscription Shipments

For active subscribers, recurring shipments are dispatched automatically on the schedule corresponding to your selected supply plan:

• 30-Day Oral Wellness Supply: a new shipment is dispatched every thirty (30) days from your initial order date.
• 90-Day Oral Wellness Supply: a new shipment is dispatched every ninety (90) days from your initial order date.
• 180-Day Oral Wellness Supply: a new shipment is dispatched every one hundred and eighty (180) days from your initial order date.

To update your shipping address, change your supply plan, or manage your subscription, contact Customer Service at 1-386-456-3498 or support@oralfloracare.com at least three (3) business days before your next scheduled ship date. Changes requested less than three (3) business days before dispatch may not take effect until the following shipment cycle.

Subscription shipments follow the same processing, carrier, and delivery timeframe terms as initial orders as set out in Sections 3 and 4 of this Policy.

10. Customs, Duties, and Taxes

For shipments within the United States, applicable state and local sales taxes, if any, will be calculated and displayed at checkout. You are responsible for payment of all applicable taxes on your order.

As we currently ship to U.S. addresses only, import duties and customs fees do not apply to standard domestic orders. For APO/FPO military addresses, delivery timeframes may be extended and are subject to U.S. military postal service handling standards.

11. Force Majeure

SkyTrail E-Commerce LLC shall not be liable for any failure or delay in shipment or delivery resulting from causes beyond our reasonable control, including but not limited to acts of God, severe weather, natural disasters, pandemic or public health emergency, carrier strikes or labor disputes, government restrictions, supply chain disruptions, or failures of third-party logistics providers. In such circumstances, we will make commercially reasonable efforts to notify you of the delay and to fulfill your order as soon as practicable.

12. Modifications to This Policy

We reserve the right to amend this Shipping Policy at any time. Changes will be posted on the Website with an updated effective date. Your continued use of the Website or placement of orders after posting of changes constitutes your acceptance of the revised Policy. The Shipping Policy in effect at the time you place your order governs the shipping terms for that order.

13. Contact Us

For all shipping inquiries, order tracking questions, or to report a delivery issue, please contact our Customer Service team:

SkyTrail E-Commerce LLC
30 N Gould St Ste R, Sheridan, WY 82801
Phone: 1-386-456-3498
Email: support@oralfloracare.com
Website: www.oralfloracare.com
Customer Service Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Time

This Shipping Policy should be read in conjunction with our Terms and Conditions, Privacy Policy, and Return, Refund, and Cancellation Policy, all of which are available on our Website.